Mixue 888 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy is issued by mixue 888 ("we", "the platform") and applies to all users who access or register an account on mixue888.im. We understand that your trust is the foundation of the relationship between players and the platform — and that trust begins with full transparency about how we handle your personal information.

At mixue 888, we believe privacy is more than a legal obligation — it's a matter of respect. Malaysian players who use our platform to enjoy live baccarat, jackpot slots, EPL betting, Liga Super Malaysia, or e-sports deserve to know exactly what happens to their data — from the moment they create an account to their very last withdrawal.

This policy applies to all personal data collected through:

• Mixue 888 account registration and management
• Deposits and withdrawals via TNG eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, and other available methods
• Use of all games and services on the mixue 888 platform
• Interactions with our customer support team
• Visiting the mixue888.im website

Mixue 888 only collects data that is strictly necessary to deliver our services safely and efficiently. The following are the categories of data we collect:

Mixue 888 collects personal data through a variety of methods. Understanding these helps you know exactly what information we hold about you:

• Account Registration Form: When you register a new account on mixue 888, you provide basic information such as your name, email address, phone number, and date of birth.
• KYC Verification Process: To meet compliance requirements and process withdrawals above a certain threshold, we require a copy of your identification document and proof of address. These documents are handled through a secure system and deleted once verification is complete.
• Financial Transactions: Each time you make a deposit via TNG eWallet, GrabPay, Maybank2u, CIMB Clicks, or DuitNow, our system records the transaction details for accounting and compliance purposes.
• Gaming Activity: The mixue 888 platform automatically records every bet, slots spin, live baccarat session, and Sports Betting wager you place. This is necessary to ensure account balance accuracy and to resolve any disputes.
• Cookies & Tracking Technologies: As outlined in Section 7, we use cookies to enhance the user experience and platform analytics.
• Direct Communications: When you contact mixue 888 customer support via live chat or email, we retain records of those conversations for quality assurance and follow-up purposes.

Mixue 888 uses collected personal data solely for legitimate and transparent purposes. We do not use your data for any purpose beyond those stated below without additional consent:

• Account Management: To create, verify, and manage your mixue 888 account, including the login process, password recovery, and profile updates.
• Transaction Processing: To accurately process deposits and withdrawals to your registered Malaysian payment methods — TNG eWallet, GrabPay, DuitNow, and others.
• Legal Compliance: To fulfil KYC/AML (Anti-Money Laundering) compliance obligations as required under Malaysian law.
• Platform Security: To detect and prevent fraud, unauthorised access, and suspicious activity that could compromise the security of your account.
• Service Improvements: To analyse platform usage patterns in aggregate (without identifying individuals) for the purpose of improving features and user experience.
• Service Communications: To send important notifications related to your account, transactions, security, and policy updates — not for marketing purposes without your consent.
• Customer Support: To provide accurate and effective assistance whenever you contact the mixue 888 customer support team.

Mixue 888 does not sell, rent, or trade your personal data to any party for third-party marketing or commercial purposes. We only share data in the following limited circumstances:

• Payment Service Providers: Required transaction data is shared with Malaysian payment processors (such as FPX gateways, TNG eWallet, and GrabPay) solely to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: A minimum set of technical data (player ID, session balance) is shared with our third-party game providers solely to ensure games run correctly. These providers do not receive your full personal information.
• Legal Requirements: We may be required to disclose your personal data if mandated by Malaysian law, a court order, or a directive from a competent authority such as Bank Negara Malaysia.
• Security Safeguards: In cases of fraud or serious security threats, we may share necessary information with Malaysian law enforcement authorities.

The security of your personal data is the foremost technical and operational priority at mixue 888. We implement multiple layers of security measures to protect your information:

• SSL 256-bit Encryption: All data transmitted between your browser and mixue 888's servers is encrypted using 256-bit SSL technology — the same standard used by Malaysia's leading banks, including Maybank and CIMB.
• Encryption of Stored Data: Sensitive data such as passwords and financial information is stored in encrypted form in our database. Passwords are hashed using the latest cryptographic algorithms — even mixue 888 staff cannot view your password.
• Two-Factor Authentication (2FA): mixue 888 offers two-factor authentication via SMS or an authenticator app to add an extra layer of security to your account. We strongly encourage all Members to enable this feature.
• 24/7 Monitoring: mixue 888's automated security monitoring system operates around the clock to detect suspicious login activity, unauthorised access attempts, and transaction anomalies.
• Internal Access Controls: mixue 888 staff are only granted access to the data necessary for their specific roles. Access to sensitive data is restricted to authorised personnel, with strict log auditing in place.
• Regular Security Audits: The mixue 888 platform undergoes regular independent penetration testing and security audits to identify and address any vulnerabilities.

Mixue 888 uses cookies and similar technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect core mixue 888 platform functionality such as login and transaction processing.

In accordance with Malaysia's PDPA 2010 and international privacy best practices, you as a data subject hold the following rights regarding your personal data at mixue 888:

Mixue 888 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The following is a guide to our retention periods:

• Active Account Data: Retained for as long as your account remains active on mixue 888 and for the required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian financial regulations, including anti-money laundering requirements.
• Security Logs: Retained for 1 year for the purposes of security incident investigation and digital forensics.
• Customer Communication Records: Support conversations are retained for 2 years for quality control purposes and as a reference in the event of a dispute.
• KYC Data: Identity verification documents are retained in accordance with compliance requirements and securely deleted when no longer needed.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised using approved procedures.

If you have any questions, concerns, or complaints regarding the mixue 888 Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

We are committed to handling every privacy enquiry with seriousness and transparency. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection in accordance with the prescribed procedures.